AutoSpare Hub Privacy Policy

Operated by XhuluTech • Effective date: February 1, 2026 • Last updated: February 1, 2026

📍 Location: GPS while using the app 🛡️ Privacy & data protection 📩 Support: [support@autosparehub.com]
Data We Collect How We Use Data Sharing Security Location Your Rights Account Deletion

Overview

AutoSpare Hub connects customers with auto parts shops, mechanics/garages, and tow services. Service providers may pay listing fees (for example, via mobile money). We collect only the information needed to provide the service securely and reliably.

Location note: We do not collect background location.

1. Information We Collect

We may collect the following categories of information:

a) Account Information

Name, phone number, email address, role type (Customer / Shop / Mechanic / Tow), and login credentials.

b) Business & Listing Information

Business name, services offered, service areas, listing photos, descriptions, contact/WhatsApp, and availability.

c) Location Data

Approximate or GPS location (only while using the app) to show nearby services and improve matching.

d) Payment Information

We do not store mobile money PINs. Payment providers may share transaction reference, amount, and status for verification.

We may also collect:

2. How We Use Your Information

3. Sharing of Information

We may share information in the following cases:

a) With Other Users

Provider listings are shown to customers. Customer details may be shared when contacting a provider or sending a request.

b) With Payment Providers

We share only what’s necessary to process payments and verify listing/subscription status.

c) With Cloud/Analytics Providers

Used for hosting, push notifications, reliability monitoring, and performance analytics.

d) Legal & Safety

We may disclose information if required by law or to protect users, our service, or the public.

4. Data Storage & Security

We use reasonable technical and organizational measures to protect your information, including encrypted transmission, access controls, and secure storage.

No system is 100% secure. Please use a strong password and do not share your login details.

5. Location Permissions

We access location data only when you allow it, and only while the app is in use, such as:

We do not collect background location. You can disable location permissions in device settings (some features may be limited).

6. Your Rights

7. Account Deletion

You may request permanent deletion of your account and associated data through the app or by contacting support.

Some records (e.g., payment confirmations/logs) may be retained where required for legal, accounting, or fraud-prevention purposes. We aim to complete deletion within 30 days unless legally required to retain certain records.

8. Data Retention

We keep information only as long as needed to provide our services, meet legal obligations, resolve disputes, and enforce policies.

9. Children’s Privacy

AutoSpare Hub is not intended for users under 18. We do not knowingly collect personal information from minors.

10. Third-Party Links

The app may contain links to third-party services. We are not responsible for their privacy practices.

11. International Users

If you use AutoSpare Hub from outside Zambia, your information may be processed in countries where our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and/or in the app.

13. Contact Us

For questions or privacy requests, contact us:

© XhuluTech — AutoSpare Hub Privacy Policy